Frequently Asked Questions Cornerstone Mercantile
Order Status & Tracking
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Simply go to our Track My Order page, enter your tracking number, and click "Track." You’ll instantly see the status and journey of your package.
Q: What if I didn’t receive my order within 10–15 business days?
A: Delays can happen due to holidays or customs processing in your country. If your order is late or the tracking seems stuck, don’t worry just email us at cornerstonemercantile77@gmail.com, and we’ll look into it right away.
Returns & Exchanges
Q: What is your return policy?
A: You can return new, unopened items within 15 days of delivery. Make sure the product is in the same condition you received it, with original packaging and a receipt. Please email us first at cornerstonemercantile77@gmail.com to get started.
Q: Do you offer refunds or exchanges?
A:
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Full-price items are eligible for a refund to your original payment method.
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Discounted items (25% or more) qualify for store credit only.
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All exchanges are done through store credit.
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Shipping costs and taxes are non-refundable.
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We do not offer prepaid return labels; customers cover return shipping.
Q: What items are not eligible for return?
A:
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Products not in original condition
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Items returned after 15 days
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Purchases made with a gift card or store credit
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Items on heavy discount (25% or more)
Q: How long does it take to process a return?
A: Refunds or store credits are issued within 15 days after we receive and inspect the return.
Other Questions
Q: Can I cancel my order?
A: Yes, but only within 60 minutes of placing a full-price order. After that, the order enters processing and cannot be canceled.
Q: Should I use tracking when sending a return?
A: Yes! For items over $75, we recommend using a trackable shipping service or adding insurance. This helps ensure your item safely reaches us.
Still have questions?
We’re happy to help! Reach out to us anytime at cornerstonemercantile77@gmail.com and our support team will get back to you within 1 business day.